Returns and shipment

We rely on the best national and international couriers and we make the shipment within few hours from the reception of the payment of the order. In case of payment by bank transfer, the order will be sent as soon as our institution has registered it.
For any other information regarding orders, see our Terms and Conditions page, or contact us.

SUMMARY TABLE OF DELIVERY TIMES AND COSTS IN ITALY AND IN THE WORLD

CountryCostTimes
Italy (free shipping for orders over € 500)10€1-2 days
Europe CEE (free shipping for orders over 500€)15€2-3 days
Switzerland and Norway (free shipping for orders over 500€)25€3-4 days
Russia60€5 days
Usa and Canada80€2-3 days
Hong Kong, South Korea, Singapore, Emirati Arabi e Giappone120€2-3 days

 

RETURN POLICY

All customers who make a purchase on our site can exercise the right to return within 14 days of receipt of the goods.

Here are the conditions to use the return:

  • The returned product must be complete with all the original packaging and original labels.
  • The right of withdrawal is excluded for products made to measure or customized.
  • After the request of return, we will send an e-mail with confirmation and authorization to return, suggesting to the customer all the methods of return.
  • The return is charged to Baleani. If the customer decides to make the return in a manner different from those indicated, the cost will be borne by him as well as any liability for loss.
  • The goods must be addressed to: CREAZIONI BALEANI SRL, VIA CANTALUPO 6/A, 60024, FILOTTRANO (AN), ITALY.
  • When the product will be returned to the warehouse, will be checked by our employees and if there are no discrepancies, will be refunded on the same payment method used for the purchase.
  • To use the right of return, the products must not have undergone any repair or modification.
Creazioni Baleani